Malú Castellanos Ana Karla Alves de Medeiros Jan Mendling Barbara Weber Introduction to the Fourth International Workshop on Business Process Intelligence (BPI 2008). 95-96 2008 Business Process Management Workshops http://dx.doi.org/10.1007/978-3-642-00328-8_9 conf/bpm/2008w db/conf/bpm/bpmw2008.html#CastellanosMMW08