@inproceedings{DBLP:conf/bpm/BranderHHMRTW11,
author = {Simon Brander and
Knut Hinkelmann and
Bo Hu and
Andreas Martin and
Uwe V. Riss and
Barbara Th{\"o}nssen and
Hans Friedrich Witschel},
title = {Refining Process Models through the Analysis of Informal
Work Practice},
booktitle = {BPM},
year = {2011},
pages = {116-131},
ee = {http://dx.doi.org/10.1007/978-3-642-23059-2_12},
crossref = {DBLP:conf/bpm/2011},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
@proceedings{DBLP:conf/bpm/2011,
editor = {Stefanie Rinderle-Ma and
Farouk Toumani and
Karsten Wolf},
title = {Business Process Management - 9th International Conference,
BPM 2011, Clermont-Ferrand, France, August 30 - September
2, 2011. Proceedings},
booktitle = {BPM},
publisher = {Springer},
series = {Lecture Notes in Computer Science},
volume = {6896},
year = {2011},
isbn = {978-3-642-23058-5},
ee = {http://dx.doi.org/10.1007/978-3-642-23059-2},
bibsource = {DBLP, http://dblp.uni-trier.de}
}