Sarita Bassil Rudolf K. Keller Peter G. Kropf A Workflow-Oriented System Architecture for the Management of Container Transportation. 116-131 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3080&spage=116 2004 conf/bpm/2004 Business Process Management db/conf/bpm/bpm2004.html#BassilKK04