Danny Ammon Dirk Hoffmann Tobias Jakob Ekkehard Finkeissen Vesko Detschew Thomas Wetter Management of Knowledge-Intensive Healthcare Processes on the Example of General Medical Documentation. 324-335 2008 Business Process Management Workshops http://dx.doi.org/10.1007/978-3-642-00328-8_33 conf/bpm/2008w db/conf/bpm/bpmw2008.html#AmmonHJFDW08