Umeshwar Dayal Johann Eder Jana Koehler Hajo A. Reijers Business Process Management, 7th International Conference, BPM 2009, Ulm, Germany, September 8-10, 2009. Proceedings 5701 2009 http://dx.doi.org/10.1007/978-3-642-03848-8 978-3-642-03847-1 BPM Lecture Notes in Computer Science Springer db/conf/bpm/bpm2009.html