@proceedings{DBLP:conf/bpm/2000,
  editor    = {Wil M. P. van der Aalst and
               J{\"o}rg Desel and
               Andreas Oberweis},
  title     = {Business Process Management, Models, Techniques, and Empirical
               Studies},
  booktitle = {Business Process Management},
  publisher = {Springer},
  series    = {Lecture Notes in Computer Science},
  volume    = {1806},
  year      = {2000},
  isbn      = {3-540-67454-3},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}