BibTeX record conf/bpm/0003ATDS20

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@inproceedings{DBLP:conf/bpm/0003ATDS20,
  author       = {Monika Gupta and
                  Prerna Agarwal and
                  Tarun Tater and
                  Sampath Dechu and
                  Alexander Serebrenik},
  editor       = {Adela del{-}R{\'{\i}}o{-}Ortega and
                  Henrik Leopold and
                  Fl{\'{a}}via Maria Santoro},
  title        = {Analyzing Comments in Ticket Resolution to Capture Underlying Process
                  Interactions},
  booktitle    = {Business Process Management Workshops - {BPM} 2020 International Workshops,
                  Seville, Spain, September 13-18, 2020, Revised Selected Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {397},
  pages        = {219--231},
  publisher    = {Springer},
  year         = {2020},
  url          = {https://doi.org/10.1007/978-3-030-66498-5\_17},
  doi          = {10.1007/978-3-030-66498-5\_17},
  timestamp    = {Fri, 22 Jan 2021 13:30:41 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/0003ATDS20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}