BibTeX record conf/bled/WittwerRA16

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@inproceedings{DBLP:conf/bled/WittwerRA16,
  author       = {Matthias Wittwer and
                  Olaf Reinhold and
                  Rainer Alt},
  title        = {Social Media Analytics in Social {CRM} - Towards a Research Agenda},
  booktitle    = {29th Bled eConference: Digital Economy, Bled, Slovenia, June 19-22,
                  2016},
  pages        = {32},
  year         = {2016},
  url          = {http://aisel.aisnet.org/bled2016/32},
  timestamp    = {Fri, 25 Nov 2016 19:04:24 +0100},
  biburl       = {https://dblp.org/rec/conf/bled/WittwerRA16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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