BibTeX record conf/bled/LehmkuhlJ13

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@inproceedings{DBLP:conf/bled/LehmkuhlJ13,
  author       = {Tobias Lehmkuhl and
                  Reinhard Jung},
  title        = {Towards Social {CRM} - Scoping the Concept and Guiding Research},
  booktitle    = {26th Bled eConference: eTrust: eInnovation: Challenges and Impacts
                  for Individuals, Organizations and Society, Bled, Slovenia, June 9-13,
                  2013},
  pages        = {14},
  year         = {2013},
  url          = {http://aisel.aisnet.org/bled2013/14},
  timestamp    = {Fri, 25 Nov 2016 19:02:31 +0100},
  biburl       = {https://dblp.org/rec/conf/bled/LehmkuhlJ13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}