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BibTeX record conf/bled/KemppainenMF19
@inproceedings{DBLP:conf/bled/KemppainenMF19, author = {Tiina Kemppainen and Markus Makkonen and Lauri Frank}, editor = {Andreja Pucihar and Mirjana Kljajic Borstnar and Roger W. H. Bons and Juergen Seitz and Helen Cripps and Doroteja Vidmar}, title = {Exploring Online Customer Experience Formation: How do Customers Explain Negative Emotions during Online Shopping Encounters?}, booktitle = {32nd Bled eConference: Humanizing Technology for a Sustainable Society, Bled, Slovenia, June 16-19, 2019}, pages = {26}, publisher = {University of Maribor Press / Association for Information Systems}, year = {2019}, url = {https://aisel.aisnet.org/bled2019/26}, timestamp = {Tue, 17 Dec 2019 12:57:55 +0100}, biburl = {https://dblp.org/rec/conf/bled/KemppainenMF19.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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