Fabio Mulazzani Barbara Russo Giancarlo Succi Ernesto Damiani Designing and Developing Monitoring Agents for ERP Systems. 240-251 2009 BIS http://dx.doi.org/10.1007/978-3-642-01190-0_21 conf/bis/2009 db/conf/bis/bis2009.html#MulazzaniRSD09