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BibTeX record conf/bir/MustansirSMM18
@inproceedings{DBLP:conf/bir/MustansirSMM18, author = {Amina Mustansir and Khurram Shahzad and Syed Irtaza Muzaffar and Muhammad Kamran Malik}, editor = {Jelena Zdravkovic and Janis Grabis and Selmin Nurcan and Janis Stirna}, title = {Utilizing Customer Feedback for Business Process Performance Analysis}, booktitle = {Perspectives in Business Informatics Research - 17th International Conference, {BIR} 2018, Stockholm, Sweden, September 24-26, 2018, Proceedings}, series = {Lecture Notes in Business Information Processing}, volume = {330}, pages = {235--249}, publisher = {Springer}, year = {2018}, url = {https://doi.org/10.1007/978-3-319-99951-7\_16}, doi = {10.1007/978-3-319-99951-7\_16}, timestamp = {Fri, 24 Jan 2020 09:42:42 +0100}, biburl = {https://dblp.org/rec/conf/bir/MustansirSMM18.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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