BibTeX record conf/bir/MustansirSMM18

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@inproceedings{DBLP:conf/bir/MustansirSMM18,
  author       = {Amina Mustansir and
                  Khurram Shahzad and
                  Syed Irtaza Muzaffar and
                  Muhammad Kamran Malik},
  editor       = {Jelena Zdravkovic and
                  Janis Grabis and
                  Selmin Nurcan and
                  Janis Stirna},
  title        = {Utilizing Customer Feedback for Business Process Performance Analysis},
  booktitle    = {Perspectives in Business Informatics Research - 17th International
                  Conference, {BIR} 2018, Stockholm, Sweden, September 24-26, 2018,
                  Proceedings},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {330},
  pages        = {235--249},
  publisher    = {Springer},
  year         = {2018},
  url          = {https://doi.org/10.1007/978-3-319-99951-7\_16},
  doi          = {10.1007/978-3-319-99951-7\_16},
  timestamp    = {Fri, 24 Jan 2020 09:42:42 +0100},
  biburl       = {https://dblp.org/rec/conf/bir/MustansirSMM18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}