Monica H. Ou Geoff A. W. West Mihai Lazarescu Chris Clay User Friendly Decision Support Techniques in a Case-Based Reasoning System. 718-729 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3339&spage=718 2004 conf/ausai/2004 Australian Conference on Artificial Intelligence db/conf/ausai/ausai2004.html#OuWLC04