Louise Scott D. Ross Jeffery Lucila Carvalho John D'Ambra Philip Rutherford Practical Software Process Improvement-The IMPACT Project. 182-189 2001 conf/aswec/2001 Australian Software Engineering Conference http://csdl.computer.org/comp/proceedings/aswec/2001/1254/00/12540182abs.htm db/conf/aswec/aswec2001.html#ScottJCDR01