Implementing ITIL-Based CMDB in the Organizations to Minimize or Remove Service Quality Gaps.

Mohammad Sharifi Masarat Ayat Shamsul Sahibuddin Implementing ITIL-Based CMDB in the Organizations to Minimize or Remove Service Quality Gaps. 734-737 2008 Asia International Conference on Modelling and Simulation http://doi.ieeecomputersociety.org/10.1109/AMS.2008.144 conf/asiams/2008 db/conf/asiams/ams2008.html#SharifiAS08