Bom Soo Kim Young Dae Kim Chan Kyou Hwang Jae-Hyoung Yoo A Mechanism of KEDB-Centric Fault Management to Optimize the Realization of ITIL Based ITSM. 72-81 2007 conf/apnoms/2007 APNOMS http://dx.doi.org/10.1007/978-3-540-75476-3_8 db/conf/apnoms/apnoms2007.html#KimKHY07