BibTeX record conf/ant/MisischiaPS22

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@inproceedings{DBLP:conf/ant/MisischiaPS22,
  author       = {Chiara Valentina Misischia and
                  Flora Poecze and
                  Christine Strauss},
  editor       = {Elhadi M. Shakshuki and
                  Ansar{-}Ul{-}Haque Yasar},
  title        = {Chatbots in customer service: Their relevance and impact on service
                  quality},
  booktitle    = {The 13th International Conference on Ambient Systems, Networks and
                  Technologies {(ANT} 2022) / The 5th International Conference on Emerging
                  Data and Industry 4.0 {(EDI40} 2022) / Affiliated Workshops, March
                  22-25, 2022, Porto, Portugal},
  series       = {Procedia Computer Science},
  volume       = {201},
  pages        = {421--428},
  publisher    = {Elsevier},
  year         = {2022},
  url          = {https://doi.org/10.1016/j.procs.2022.03.055},
  doi          = {10.1016/J.PROCS.2022.03.055},
  timestamp    = {Thu, 05 Jan 2023 17:08:55 +0100},
  biburl       = {https://dblp.org/rec/conf/ant/MisischiaPS22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}