Emanuela Moreale Stuart Watt An Agent-Based Approach to Mailing List Knowledge Management. 118-129 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2926&spage=118 2003 conf/amkm/2003 AMKM db/conf/amkm/amkm2003.html#MorealeW03