GuizzardiAW03'

@inproceedings{DBLP:conf/amkm/GuizzardiAW03,
  author    = {Renata S. S. Guizzardi and
               Lora Aroyo and
               Gerd Wagner},
  title     = {Agent-Oriented Knowledge Management in Learning Environments:
               A Peer-to-Peer Helpdesk Case Study},
  booktitle = {AMKM},
  year      = {2003},
  pages     = {57-72},
  ee        = {http://dx.doi.org/10.1007/978-3-540-24612-1_4},
  crossref  = {DBLP:conf/amkm/2003},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/amkm/2003,
  editor    = {Ludger van Elst and
               Virginia Dignum and
               Andreas Abecker},
  title     = {Agent Mediated Knowledge Management, International Symposium
               AMKM 2003, Stanford, CA, USA, March 24-26, 2003, Revised
               and Invited Papers},
  booktitle = {AMKM},
  publisher = {Springer},
  series    = {Lecture Notes in Computer Science},
  volume    = {2926},
  year      = {2004},
  isbn      = {3-540-20868-2},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}