BibTeX record conf/amcis/ZouS05

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@inproceedings{DBLP:conf/amcis/ZouS05,
  author       = {Shu Zou and
                  Sam Stormont},
  editor       = {Deepak Khazanchi and
                  Ilze Zigurs},
  title        = {Two Sides of the Story: Media Choice and Media Use of Web Based eMail
                  and Live Chat Customer Services},
  booktitle    = {A Conference on a Human Scale. 11th Americas Conference on Information
                  Systems, {AMCIS} 2005, Omaha, Nebraska, USA, August 11-14, 2005},
  pages        = {365},
  publisher    = {Association for Information Systems},
  year         = {2005},
  url          = {http://aisel.aisnet.org/amcis2005/365},
  timestamp    = {Fri, 06 Jan 2012 21:00:23 +0100},
  biburl       = {https://dblp.org/rec/conf/amcis/ZouS05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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