BibTeX record conf/amcis/CottamKS04

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@inproceedings{DBLP:conf/amcis/CottamKS04,
  author       = {Ian Cottam and
                  Peter Kawalek and
                  Duncan R. Shaw},
  title        = {A Local Government {CRM} Maturity Model: a component in the transformational
                  change of {UK} councils},
  booktitle    = {10th Americas Conference on Information Systems, {AMCIS} 2004, New
                  York, NY, USA, August 6-8, 2004},
  pages        = {132},
  publisher    = {Association for Information Systems},
  year         = {2004},
  url          = {http://aisel.aisnet.org/amcis2004/132},
  timestamp    = {Sat, 07 Jan 2012 16:27:15 +0100},
  biburl       = {https://dblp.org/rec/conf/amcis/CottamKS04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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