BibTeX record conf/amcis/ChenD15

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@inproceedings{DBLP:conf/amcis/ChenD15,
  author       = {Renee Rui Chen and
                  Robert M. Davison},
  title        = {Frontline Employees' Adaptive Performance in Service Encounters: The
                  Driving Force of {CRM} Systems},
  booktitle    = {21st Americas Conference on Information Systems, {AMCIS} 2015, Puerto
                  Rico, August 13-15, 2015},
  publisher    = {Association for Information Systems},
  year         = {2015},
  url          = {http://aisel.aisnet.org/amcis2015/EndUser/GeneralPresentations/13},
  timestamp    = {Fri, 17 Jan 2020 09:43:37 +0100},
  biburl       = {https://dblp.org/rec/conf/amcis/ChenD15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}