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BibTeX record conf/amcis/ChenD15
@inproceedings{DBLP:conf/amcis/ChenD15, author = {Renee Rui Chen and Robert M. Davison}, title = {Frontline Employees' Adaptive Performance in Service Encounters: The Driving Force of {CRM} Systems}, booktitle = {21st Americas Conference on Information Systems, {AMCIS} 2015, Puerto Rico, August 13-15, 2015}, publisher = {Association for Information Systems}, year = {2015}, url = {http://aisel.aisnet.org/amcis2015/EndUser/GeneralPresentations/13}, timestamp = {Fri, 17 Jan 2020 09:43:37 +0100}, biburl = {https://dblp.org/rec/conf/amcis/ChenD15.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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