DBLP Record 'conf/aisadm/SmirnovPCLKK05'

BibTeX

@inproceedings{DBLP:conf/aisadm/SmirnovPCLKK05,
  author    = {Alexander V. Smirnov and
               Mikhail Pashkin and
               Nikolai Chilov and
               Tatiana Levashova and
               Andrew Krizhanovsky and
               Alexey Kashevnik},
  title     = {Ontology-Based Users and Requests Clustering in Customer
               Service Management System},
  booktitle = {AIS-ADM},
  year      = {2005},
  pages     = {231-246},
  ee        = {http://dx.doi.org/10.1007/11492870_19},
  crossref  = {DBLP:conf/aisadm/2005},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/aisadm/2005,
  editor    = {Vladimir Gorodetsky and
               Jiming Liu and
               Victor A. Skormin},
  title     = {Autonomous Intelligent Systems: Agents and Data Mining,
               International Workshop, AIS-ADM 2005, St. Petersburg, Russia,
               June 6-8, 2005, Proceedings},
  booktitle = {AIS-ADM},
  publisher = {Springer},
  series    = {Lecture Notes in Computer Science},
  volume    = {3505},
  year      = {2005},
  isbn      = {3-540-26164-8},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}