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BibTeX record conf/aiia/PallottaDVW11
@inproceedings{DBLP:conf/aiia/PallottaDVW11, author = {Vincenzo Pallotta and Rodolfo Delmonte and Lammert Vrieling and David Walker}, editor = {Cristian Lai and Giovanni Semeraro and Eloisa Vargiu}, title = {Interaction Mining: the new Frontier of Call Center Analytics}, booktitle = {Proceedings of the 5th International Workshop on New Challenges in Distributed Information Filtering and Retrieval, Palermo, Italy, September 17, 2011}, series = {{CEUR} Workshop Proceedings}, volume = {771}, publisher = {CEUR-WS.org}, year = {2011}, url = {https://ceur-ws.org/Vol-771/paper5.pdf}, timestamp = {Mon, 15 Apr 2024 09:34:49 +0200}, biburl = {https://dblp.org/rec/conf/aiia/PallottaDVW11.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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