Manfred Schertler-Rock Freimut Bodendorf Fostering Communication Processes in E-Education Scenarios. 3 2006 conf/aict/2006 AICT/ICIW http://doi.ieeecomputersociety.org/10.1109/AICT-ICIW.2006.101 db/conf/aict/aict2006.html#Schertler-RockB06