@inproceedings{DBLP:conf/aiccsa/FanaeepourNA07,
  author    = {Maryam Fanaeepour and
               Leila Naghavian and
               Mohammad Abdollahi Azgomi},
  title     = {Modeling and Evaluation of Call Centers with GSPN Models},
  booktitle = {AICCSA},
  year      = {2007},
  pages     = {619-622},
  ee        = {http://dx.doi.org/10.1109/AICCSA.2007.370694},
  crossref  = {DBLP:conf/aiccsa/2007},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/aiccsa/2007,
  title     = {2007 IEEE/ACS International Conference on Computer Systems
               and Applications (AICCSA 2007), 13-16 May 2007, Amman, Jordan},
  booktitle = {AICCSA},
  publisher = {IEEE},
  year      = {2007},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}