Ming Zhen Lei Elhadi Shakshuki Ivan Tomek Software Agents in CVW. 559-561 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3060&spage=559 2004 conf/ai/2004 Canadian Conference on AI db/conf/ai/ai2004.html#LeiST04