Staff Scheduling for Inbound Call Centers and Customer Contact Centers.

Alex S. Fukunaga Ed Hamilton Jason Fama David Andre Ofer Matan Illah R. Nourbakhsh Staff Scheduling for Inbound Call Centers and Customer Contact Centers. 822-829 2002 AAAI/IAAI db/conf/aaai/aaai2002.html#FukunagaHFAMN02