FukunagaHFAMN02'

BibTeX

@inproceedings{DBLP:conf/aaai/FukunagaHFAMN02,
  author    = {Alex S. Fukunaga and
               Ed Hamilton and
               Jason Fama and
               David Andre and
               Ofer Matan and
               Illah R. Nourbakhsh},
  title     = {Staff Scheduling for Inbound Call Centers and Customer Contact
               Centers},
  booktitle = {AAAI/IAAI},
  year      = {2002},
  pages     = {822-829},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}