FukunagaHFAMN02'

@inproceedings{DBLP:conf/aaai/FukunagaHFAMN02,
  author    = {Alex S. Fukunaga and
               Ed Hamilton and
               Jason Fama and
               David Andre and
               Ofer Matan and
               Illah R. Nourbakhsh},
  title     = {Staff Scheduling for Inbound Call Centers and Customer Contact
               Centers},
  booktitle = {AAAI/IAAI},
  year      = {2002},
  pages     = {822-829},
  ee        = {http://www.aaai.org/Library/AAAI/2002/aaai02-123.php},
  crossref  = {DBLP:conf/aaai/2002},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/aaai/2002,
  editor    = {Rina Dechter and
               Richard S. Sutton},
  title     = {Proceedings of the Eighteenth National Conference on Artificial
               Intelligence and Fourteenth Conference on Innovative Applications
               of Artificial Intelligence, July 28 - August 1, 2002, Edmonton,
               Alberta, Canada},
  booktitle = {AAAI},
  publisher = {AAAI Press / The MIT Press},
  year      = {2002},
  ee        = {http://www.aaai.org/Conferences/AAAI/aaai02.php},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}