RightNow eService Center: Internet Customer Service Using a Self-Learning Knowledge Base.

Stephen D. Durbin Doug Warner J. Neal Richter Zuzana Gedeon RightNow eService Center: Internet Customer Service Using a Self-Learning Knowledge Base. 815-821 2002 AAAI/IAAI db/conf/aaai/aaai2002.html#DurbinWRG02