DBLP Record 'conf/aaai/DurbinWRG02'

BibTeX

@inproceedings{DBLP:conf/aaai/DurbinWRG02,
  author    = {Stephen D. Durbin and
               Doug Warner and
               J. Neal Richter and
               Zuzana Gedeon},
  title     = {RightNow eService Center: Internet Customer Service Using
               a Self-Learning Knowledge Base},
  booktitle = {AAAI/IAAI},
  year      = {2002},
  pages     = {815-821},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}