ZiaDRWB08'

BibTeX

@inproceedings{DBLP:conf/IEEEscc/ZiaDRWB08,
  author    = {Leila Zia and
               Yixin Diao and
               Daniela Rosu and
               Christopher Ward and
               Kamal Bhattacharya},
  title     = {Optimizing Change Request Scheduling in IT Service Management},
  booktitle = {IEEE SCC (1)},
  year      = {2008},
  pages     = {41-48},
  ee        = {http://doi.ieeecomputersociety.org/10.1109/SCC.2008.144},
  crossref  = {DBLP:conf/IEEEscc/2008},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/IEEEscc/2008,
  title     = {2008 IEEE International Conference on Services Computing
               (SCC 2008), 8-11 July 2008, Honolulu, Hawaii, USA},
  booktitle = {IEEE SCC},
  publisher = {IEEE Computer Society},
  year      = {2008},
  isbn      = {978-0-7695-3283-7},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}