Lionel Touseau Didier Donsez Walter Rudametkin Towards a SLA-based Approach to Handle Service Disruptions. 415-422 2008 IEEE SCC (1) http://doi.ieeecomputersociety.org/10.1109/SCC.2008.107 conf/IEEEscc/2008 db/conf/IEEEscc/scc2008.html#TouseauDR08