Text to Intelligence: Building and Deploying a Text Mining Solution in the Services Industry for Customer Satisfaction Analysis.

Shantanu Godbole Shourya Roy Text to Intelligence: Building and Deploying a Text Mining Solution in the Services Industry for Customer Satisfaction Analysis. 441-448 2008 IEEE SCC (2) http://doi.ieeecomputersociety.org/10.1109/SCC.2008.99 conf/IEEEscc/2008 db/conf/IEEEscc/scc2008.html#GodboleR08