GodboleR08'

BibTeX

@inproceedings{DBLP:conf/IEEEscc/GodboleR08,
  author    = {Shantanu Godbole and
               Shourya Roy},
  title     = {Text to Intelligence: Building and Deploying a Text Mining
               Solution in the Services Industry for Customer Satisfaction
               Analysis},
  booktitle = {IEEE SCC (2)},
  year      = {2008},
  pages     = {441-448},
  ee        = {http://doi.ieeecomputersociety.org/10.1109/SCC.2008.99},
  crossref  = {DBLP:conf/IEEEscc/2008},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/IEEEscc/2008,
  title     = {2008 IEEE International Conference on Services Computing
               (SCC 2008), 8-11 July 2008, Honolulu, Hawaii, USA},
  booktitle = {IEEE SCC},
  publisher = {IEEE Computer Society},
  year      = {2008},
  isbn      = {978-0-7695-3283-7},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}