Anuradha Bhamidipaty Rohit Lotlikar Guruduth Banavar RMI: A Framework for Modeling and Evaluating the Resiliency Maturity of IT Service Organizations. 300-307 2007 conf/IEEEscc/2007 IEEE SCC http://doi.ieeecomputersociety.org/10.1109/SCC.2007.94 db/conf/IEEEscc/scc2007.html#BhamidipatyLB07