Fabio Mulazzani Barbara Russo Giancarlo Succi ERP Systems Development: Enhancing Organization's Strategic Control through Monitoring Agents. 535-542 2009 ACIS-ICIS http://dx.doi.org/10.1109/ICIS.2009.143 conf/ACISicis/2009 db/conf/ACISicis/ACISicis2009.html#MulazzaniRS09