@inproceedings{DBLP:conf/ACISicis/DeutscherF09,
author = {Jan-Helge Deutscher and
Carsten Felden},
title = {Model Concept to Determine the Optimal Maturity of IT Service
Management Processes},
booktitle = {ACIS-ICIS},
year = {2009},
pages = {543-548},
ee = {http://dx.doi.org/10.1109/ICIS.2009.67},
crossref = {DBLP:conf/ACISicis/2009},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
@proceedings{DBLP:conf/ACISicis/2009,
editor = {Huaikou Miao and
Gongzhu Hu},
title = {8th IEEE/ACIS International Conference on Computer and Information
Science, IEEE/ACIS ICIS 2009, June 1-3, 2009, Shanghai,
China},
booktitle = {ACIS-ICIS},
publisher = {IEEE Computer Society},
year = {2009},
isbn = {978-0-7695-3641-5},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
Last update 2009-06-09 CET by the DBLP Team — 
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