BibTeX record books/sp/20/Eckstein0S20

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@incollection{DBLP:books/sp/20/Eckstein0S20,
  author       = {Lena Eckstein and
                  Niklas K{\"{u}}hl and
                  Gerhard Satzger},
  editor       = {Maria Maleshkova and
                  Niklas K{\"{u}}hl and
                  Philipp Jussen},
  title        = {Designing a Smart Service for Customer Need Identification in {B2B}
                  Ticketing Systems},
  booktitle    = {Smart Service Management - Design Guidelines and Best Practices},
  pages        = {167--178},
  publisher    = {Springer},
  year         = {2020},
  url          = {https://doi.org/10.1007/978-3-030-58182-4\_15},
  doi          = {10.1007/978-3-030-58182-4\_15},
  timestamp    = {Tue, 04 Jul 2023 15:59:11 +0200},
  biburl       = {https://dblp.org/rec/books/sp/20/Eckstein0S20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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