BibTeX record books/sp/19/MullerD19

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@incollection{DBLP:books/sp/19/MullerD19,
  author       = {Ulrich M{\"{u}}ller and
                  Thomas Deelmann},
  editor       = {Nils Urbach and
                  Maximilian R{\"{o}}glinger},
  title        = {Digitalization in Public Services: Process Automation and Workforce
                  Management at BruderhausDiakonie, a Social Services Organization},
  booktitle    = {Digitalization Cases, How Organizations Rethink Their Business for
                  the Digital Age},
  pages        = {313--327},
  publisher    = {Springer},
  year         = {2019},
  url          = {https://doi.org/10.1007/978-3-319-95273-4\_16},
  doi          = {10.1007/978-3-319-95273-4\_16},
  timestamp    = {Fri, 21 Feb 2020 16:25:00 +0100},
  biburl       = {https://dblp.org/rec/books/sp/19/MullerD19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}