BibTeX record books/sp/18/CerejaSGM18

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@incollection{DBLP:books/sp/18/CerejaSGM18,
  author       = {Jos{\'{e}} Ricardo Cereja and
                  Fl{\'{a}}via Maria Santoro and
                  Elena Gorbacheva and
                  Martin Matzner},
  editor       = {Jan vom Brocke and
                  Jan Mendling},
  title        = {Application of the Design Thinking Approach to Process Redesign at
                  an Insurance Company in Brazil},
  booktitle    = {Business Process Management Cases, Digital Innovation and Business
                  Transformation in Practice},
  series       = {Management for Professionals},
  pages        = {205--233},
  publisher    = {Springer},
  year         = {2018},
  url          = {https://doi.org/10.1007/978-3-319-58307-5\_12},
  doi          = {10.1007/978-3-319-58307-5\_12},
  timestamp    = {Wed, 12 Sep 2018 16:53:42 +0200},
  biburl       = {https://dblp.org/rec/books/sp/18/CerejaSGM18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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