BibTeX record books/idea/encyclopedia2005/GuptaI05

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@incollection{DBLP:books/idea/encyclopedia2005/GuptaI05,
  author       = {Babita Gupta and
                  Lakshmi S. Iyer},
  editor       = {Mehdi Khosrow{-}Pour},
  title        = {Theoretical Framework for {CRM} Outsourcing},
  booktitle    = {Encyclopedia of Information Science and Technology {(5} Volumes)},
  pages        = {2841--2845},
  publisher    = {Idea Group},
  year         = {2005},
  url          = {http://www.igi-global.com/Bookstore/Chapter.aspx?TitleId=14704},
  timestamp    = {Sun, 09 Jul 2017 13:53:29 +0200},
  biburl       = {https://dblp.org/rec/books/idea/encyclopedia2005/GuptaI05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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