homepages/65/4453 reference/knowledge/AliWP11 journals/ajis/WarnePA05 books/idea/encyclopedia2005/AliW05 journals/jikm/WarneAP03 conf/pacis/HartLAW03 journals/ets/AliPW02 conf/ecis/AliHGL02 journals/ajis/WarneAPA01 conf/icstm/WarnePAAG00