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Claudio Bartolini

Name: dblp XML data dump
Creator: Schloss Dagstuhl - Leibniz Center for Informatics
Published: 1993
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: dblp, XML, computer science, scholarly publications, metadata

◀ ▶ joint publications with Mauro Tortonesi

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Publications

2013
[c67]
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Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi:
Synthetic incident generation in the reenactment of IT support organization behavior. IM 2013: 126-133
2012
[c63]
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Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi:
Modeling IT support organizations using multiple-priority queues. NOMS 2012: 377-384
[c62]
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Claudio Bartolini, Cesare Stefanelli, Davide Targa, Mauro Tortonesi:
A cloud-based solution for the performance improvement of IT support organizations. NOMS 2012: 953-960
[c61]
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Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi:
Potential benefits and challenges of closed-loop optimization processes for IT support organizations. NOMS 2012: 1392-1398
2011
[c56]
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Claudio Bartolini, Cesare Stefanelli, Davide Targa, Mauro Tortonesi:
A web-based what-if scenario analysis tool for performance improvement of IT support organizations. CNSM 2011: 1-5
[c51]
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Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi:
On decision making in business-driven IT management. Integrated Network Management 2011: 1082-1088
2010
[j7]
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Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi:
SYMIAN: Analysis and performance improvement of the IT incident management process. IEEE Trans. Netw. Serv. Manag. 7(3): 132-144 (2010)
[c39]
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Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi:
Modeling IT support organizations from transactional logs. NOMS 2010: 256-263
2009
[c32]
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Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi:
Business-impact analysis and simulation of critical incidents in IT service management. Integrated Network Management 2009: 9-16
2008
[c25]
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Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi:
SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process. DSOM 2008: 83-94

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