Ger Koole

Ger Koole: Call Center Optimization. MG Books 2013, isbn 978-9-08-201790-8, pp. I-VI, 1-146

Alex Roubos, Ger Koole, Raik Stolletz: Service-Level Variability of Inbound Call Centers. Manufacturing & Service Operations Management 14(3): 402-413 (2012)

Paulien Koeleman, Ger Koole: Appointment scheduling using optimisation via simulation. Winter Simulation Conference 2012: 22

Ger Koole, Auke Pot: TECHNICAL NOTE - A Note on Profit Maximization and Monotonicity for Inbound Call Centers. Operations Research 59(5): 1304-1308 (2011)

Douglas G. Down, Ger Koole, Mark E. Lewis: Dynamic control of a single-server system with abandonments. Queueing Syst. 67(1): 63-90 (2011)

Marco Bijvank, Ger Koole, Iris F. A. Vis: Optimising a general repair kit problem with a service constraint. European Journal of Operational Research 204(1): 76-85 (2010)

Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery: Online scheduling policies for multiclass call centers with impatient customers. European Journal of Operational Research 207(1): 258-268 (2010)

Rob van der Mei, Kevin Pak, Maarten Soomer, Ger Koole: Revenue Management in the Parking Industry: New Business Opportunities. ERCIM News 2009(78) (2009)

Menno Dobber, Robert D. van der Mei, Ger Koole: Dynamic Load Balancing and Job Replication in a Global-Scale Grid Environment: A Comparison. IEEE Trans. Parallel Distrib. Syst. 20(2): 207-218 (2009)

Ger Koole: Introduction to the Special Issue on Call Center Management. Management Science 54(2): 237 (2008)

Sandjai Bhulai, Ger Koole, Auke Pot: Simple Methods for Shift Scheduling in Multiskill Call Centers. Manufacturing & Service Operations Management 10(3): 411-420 (2008)

Auke Pot, Sandjai Bhulai, Ger Koole: A Simple Staffing Method for Multiskill Call Centers. Manufacturing & Service Operations Management 10(3): 421-428 (2008)

Ger Koole, Rhonda Righter: Resource allocation in grid computing. J. Scheduling 11(3): 163-173 (2008)

R. Yang, Robert D. van der Mei, Dennis Roubos, Frank J. Seinstra, Ger Koole: On the Optimization of Resource Utilization in Distributed Multimedia Applications. CCGRID 2008: 358-365

R. Yang, Robert D. van der Mei, Dennis Roubos, Frank J. Seinstra, Ger Koole, Henri E. Bal: Modeling "Just-in-Time" Communication in Distributed Real-Time Multimedia Applications. CCGRID 2008: 518-525

Menno Dobber, Robert D. van der Mei, Ger Koole: A prediction method for job runtimes on shared processors: Survey, statistical analysis and new avenues. Perform. Eval. 64(7-8): 755-781 (2007)

Ger Koole, Auke Pot: Workload minimization in re-entrant lines. European Journal of Operational Research 174(1): 216-233 (2006)

Ger Koole: Monotonicity in Markov Reward and Decision Chains: Theory and Applications. Foundations and Trends in Stochastic Systems 1(1): 1-76 (2006)

Geert Jan Franx, Ger Koole, Auke Pot: Approximating multi-skill blocking systems by HyperExponential Decomposition. Perform. Eval. 63(8): 799-824 (2006)

Menno Dobber, Robert D. van der Mei, Ger Koole: Statistical Properties of Task Running Times in a Global-Scale Grid Environment. CCGRID 2006: 150-153

Menno Dobber, Robert D. van der Mei, Ger Koole: Effective Prediction of Job Processing Times in a Large-Scale Grid Environment. HPDC 2006: 359-360

Lodewijk C. M. Kallenberg, Ger Koole, Frits C. R. Spieksma: Special issue in honor of Arie Hordijk Editorial introduction. Math. Meth. of OR 62(3): 347-349 (2005)

Robin Groenevelt, Philippe Nain, Ger Koole: The message delay in mobile ad hoc networks. Perform. Eval. 62(1-4): 210-228 (2005)

Menno Dobber, Ger Koole, Robert D. van der Mei: Dynamic load balancing experiments in a grid. CCGRID 2005: 1063-1070

Robin Groenevelt, Philippe Nain, Ger Koole: Message delay in MANET. SIGMETRICS 2005: 412-413

Ger Koole, Auke Pot: Approximate dynamic programming in multi-skill call centers. Winter Simulation Conference 2005: 576-583

Ger Koole, Philippe Nain: An Explicit Solution for the Value Function of a Priority Queue. Queueing Syst. 47(3): 251-282 (2004)

Menno Dobber, Ger Koole, Robert D. van der Mei: Dynamic Load Balancing for a Grid Application. HiPC 2004: 342-352

Ger Koole: Performance Analysis and Optimization in Customer Contact Centers. QEST 2004: 2-5

Sandjai Bhulai, Ger Koole: A queueing model for call blending in call centers. IEEE Trans. Automat. Contr. 48(8): 1434-1438 (2003)

Ger Koole, Auke Pot, Jerome Talim: Customer relations management: call center operations: routing heuristics for multi-skill call centers. Winter Simulation Conference 2003: 1813-1816

Ger Koole, Avishai Mandelbaum: Queueing Models of Call Centers: An Introduction. Annals OR 113(1-4): 41-59 (2002)

Robin Groenevelt, Ger Koole, Philippe Nain: On the bias vector of a two-class preemptive priority queue. Math. Meth. of OR 55(1): 107-120 (2002)

Eitan Altman, Tania Jiménez, Ger Koole: On optimal call admission control in resource-sharing system. IEEE Transactions on Communications 49(9): 1659-1668 (2001)

Ger Koole: Stochastic scheduling with event-based dynamic programming. Math. Meth. of OR 51(2): 249-261 (2000)

Gerard Hooghiemstra, Ger Koole: On the convergence of the power series algorithm. Perform. Eval. 42(1): 21-39 (2000)

Ger Koole, Philippe Nain: On the value function of a priority queue with an application to a controlled polling model. Queueing Syst. 34(1-4): 199-214 (2000)

Ger Koole, Rhonda Righter: Optimal control of tandem reentrant queues. Queueing Syst. 28(4): 337-347 (1998)

Ger Koole: Structural results for the control of queueing systems using event-based dynamic programming. Queueing Syst. 30(3-4): 323-339 (1998)

Ger Koole: On the Use of the Power Series Algorithm for General Markov Processes, with an Application to a Petri Net. INFORMS Journal on Computing 9(1): 51-56 (1997)

Ger Koole, Olaf Passchier: Optimal control in light traffic Markov decision processes. Math. Meth. of OR 45(1): 63-79 (1997)

Ger Koole: Asigning a Single Server to Inhomogeneous Queues with Switching Costs. Theor. Comput. Sci. 182(1-2): 203-216 (1997)

Ger Koole, Martin Vrijenhoek: Scheduling a repairman in a finite source system. Math. Meth. of OR 44(3): 333-344 (1996)

Onno J. Boxma, Ger Koole, Isi Mitrani: A Two-Queue Polling Model with a Threshold Service Policy. MASCOTS 1995: 84-88