| 2003 | ||
|---|---|---|
| c2 | Vijay Mehrotra, Jason Fama: Call center simulations: call center simulation modeling: methods, challenges, and opportunities. Winter Simulation Conference 2003: 135-143 | |
| 2002 | ||
| j1 | Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh: Staff Scheduling for Inbound Call and Customer Contact Centers. AI Magazine 23(4): 30-40 (2002) | |
| c1 | Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh: Staff Scheduling for Inbound Call Centers and Customer Contact Centers. AAAI/IAAI 2002: 822-829 | |
| 1 | David Andre | |
| 2 | Alex S. Fukunaga (Alex Fukunaga) | |
| 3 | Ed Hamilton | |
| 4 | Ofer Matan | |
| 5 | Vijay Mehrotra | |
| 6 | Illah R. Nourbakhsh |
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