BibTeX records: Annie W. Shum

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@inproceedings{DBLP:conf/cmg/BuzenS06,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  title        = {Achieving business agility with {SOA:} Governance and {SLA} management
                  of shared service ecosystems},
  booktitle    = {32nd International Computer Measurement Group Conference, December
                  3-6, 2006, Reno, Nevada, USA, Proceedings},
  pages        = {13--26},
  publisher    = {Computer Measurement Group},
  year         = {2006},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/2006/6162.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS05,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  title        = {{SOA} and the Social Order - City Planning, Post Office {\&} Business
                  Protocols},
  booktitle    = {31th International Computer Measurement Group Conference, December
                  4-9, 2005, Orlando, Florida, USA, Proceedings},
  pages        = {379--392},
  publisher    = {Computer Measurement Group},
  year         = {2005},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/2005/5177.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/Shum05,
  author       = {Annie W. Shum},
  title        = {Through the Prism of Fractals: Why {SOA} Should Reflect the Natural
                  Order},
  booktitle    = {31th International Computer Measurement Group Conference, December
                  4-9, 2005, Orlando, Florida, USA, Proceedings},
  pages        = {433--446},
  publisher    = {Computer Measurement Group},
  year         = {2005},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/2005/5160.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/Shum05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/WaringSD05,
  author       = {Jim Waring and
                  Annie W. Shum and
                  Avtar Dhillon},
  title        = {Achieve {IT} Agility by Integrating {SOA} with {ITIL} Based {BSM}},
  booktitle    = {31th International Computer Measurement Group Conference, December
                  4-9, 2005, Orlando, Florida, USA, Proceedings},
  pages        = {479--488},
  publisher    = {Computer Measurement Group},
  year         = {2005},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/2005/5195.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/WaringSD05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/ShumG05,
  author       = {Annie W. Shum and
                  Boris Ginis},
  title        = {A Multi-Tiered Approach With Data Normalization To Analyzing {CPU}
                  Metrics},
  booktitle    = {31th International Computer Measurement Group Conference, December
                  4-9, 2005, Orlando, Florida, USA, Proceedings},
  pages        = {601--614},
  publisher    = {Computer Measurement Group},
  year         = {2005},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/2005/5159.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/ShumG05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/ShumB04,
  author       = {Annie W. Shum and
                  Jeffrey P. Buzen},
  title        = {"Journeying to the Land of On-Demand: Principles to Follow, Pitfalls
                  to Avoid"},
  booktitle    = {30th International Computer Measurement Group Conference, December
                  5-10, 2004, Las Vegas, Nevada, USA, Proceedings},
  pages        = {99--110},
  publisher    = {Computer Measurement Group},
  year         = {2004},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/2004/4241.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/ShumB04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/KalmS03,
  author       = {Denise P. Kalm and
                  Annie W. Shum},
  title        = {Men are From Mars, Women Are From Venus, Web Services are From Betelgeuse},
  booktitle    = {29th International Computer Measurement Group Conference, December
                  7-12, 2003, Dallas, Texas, USA, Proceedings},
  pages        = {169--177},
  publisher    = {Computer Measurement Group},
  year         = {2003},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/2003/3034.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/KalmS03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS97,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  title        = {Considerations for Modeling Windows {NT}},
  booktitle    = {23rd International Computer Measurement Group Conference, December
                  7-12, 1997, Orlando, Florida, USA, Proceedings},
  pages        = {219--230},
  publisher    = {Computer Measurement Group},
  year         = {1997},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1997/7351.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigmod/BressanGFJHKLMPQSS97,
  author       = {St{\'{e}}phane Bressan and
                  Cheng Hian Goh and
                  Kofi Fynn and
                  Marta Jessica Jakobisiak and
                  Karim Hussein and
                  Henry B. Kon and
                  Thomas Lee and
                  Stuart E. Madnick and
                  Tito Pena and
                  Jessica Qu and
                  Annie W. Shum and
                  Michael D. Siegel},
  editor       = {Joan Peckham},
  title        = {The COntext INterchange Mediator Prototype},
  booktitle    = {{SIGMOD} 1997, Proceedings {ACM} {SIGMOD} International Conference
                  on Management of Data, May 13-15, 1997, Tucson, Arizona, {USA}},
  pages        = {525--527},
  publisher    = {{ACM} Press},
  year         = {1997},
  url          = {https://doi.org/10.1145/253260.253389},
  doi          = {10.1145/253260.253389},
  timestamp    = {Mon, 14 Jun 2021 15:39:36 +0200},
  biburl       = {https://dblp.org/rec/conf/sigmod/BressanGFJHKLMPQSS97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS96,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  title        = {Beyond Bandwidth-Mainframe Style Capacity Planning For Networks And
                  Windows {NT}},
  booktitle    = {22nd International Computer Measurement Group Conference, December
                  10-13, 1996, San Diego, CA, USA, Proceedings},
  pages        = {479--485},
  publisher    = {Computer Measurement Group},
  year         = {1996},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1996/96INT443.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS96.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS95,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  title        = {{MASF} - Multivariate Adaptive Statistical Filtering},
  booktitle    = {21st International Computer Measurement Group Conference, December
                  4-8, 1995, Nashville, TN, USA, Proceedings},
  pages        = {1--10},
  publisher    = {Computer Measurement Group},
  year         = {1995},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1995/95INT089.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS95.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS94,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  title        = {Architecture and Performance of {S/390} Parallel Transaction Servers},
  booktitle    = {20st International Computer Measurement Group Conference, December
                  5-9, 1994, Orlando, FL, USA, Proceedings},
  pages        = {309--316},
  publisher    = {Computer Measurement Group},
  year         = {1994},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1994/94INT123.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS94.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS93,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  title        = {RAID, {CAID} and Virtual Disks: {I/O} Performance at the Crossroads},
  booktitle    = {19. International Computer Measurement Group Conference, San Diego,
                  CA, USA, December 5-10, 1993},
  publisher    = {Computer Measurement Group},
  year         = {1993},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1993/93INT083.pdf},
  timestamp    = {Wed, 17 Jul 2019 13:21:13 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS93.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS92,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  title        = {{CPU} Contention in Logically Partitioned Systems},
  booktitle    = {18th International Computer Measurement Group Conference, December
                  7-11, 1992, Reno, Nevada, USA, Proceedings},
  pages        = {487--495},
  publisher    = {Computer Measurement Group},
  year         = {1992},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1992/92INT056.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS92.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS91,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  editor       = {Leo F. Zimmerman and
                  John P. Pilch and
                  Linda J. Carroll and
                  Mark Sorkin and
                  Daniel Kaberon and
                  Doug McBride and
                  Frank M. Bereznay and
                  Dale Doolittle and
                  Joel Goldstein and
                  Dave Thorn and
                  Harry Zimmer and
                  Ellen E. Robertson and
                  Peggy De Rossett and
                  Bernard Domanski and
                  Philip Clark and
                  Robert L. Morrison and
                  Edgar A. Ortiz},
  title        = {Cached Controller Performance: Past, Present and Future},
  booktitle    = {17th International Computer Measurement Group Conference, Nashville,
                  TN, USA, December 9-13, 1991, Proceedings},
  pages        = {760--771},
  publisher    = {Computer Measurement Group},
  year         = {1991},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1991/91INT088.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS91.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS90,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  title        = {{I/O} Performance Trade-Offs and {MVS/ESA} Considerations},
  booktitle    = {16th International Computer Measurement Group Conference, December
                  10-14, 1990, Orlando, FL, USA, Proceedings},
  pages        = {695--702},
  publisher    = {Computer Measurement Group},
  year         = {1990},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1990/90INT079.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS90.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS89,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  editor       = {George W. Dodson and
                  J. William Mullen and
                  Linda J. Carroll and
                  Dave Parker and
                  Carole Arruda Reed and
                  Harry Zimmer and
                  Carolyn Hanna and
                  Doug McBride and
                  Bob Miller and
                  Dave Thorn and
                  Ellen E. Robertson and
                  Bob Bishop and
                  Ellen M. Friedman and
                  Chuck Hopf and
                  Jerry L. Rosenberg and
                  John P. Pilch},
  title        = {Modeling {PR/SM} and {MDF}},
  booktitle    = {15th International Computer Measurement Group Conference, Reno, Nevada,
                  USA, December 11-15, 1989, Proceedings},
  pages        = {579--585},
  publisher    = {Computer Measurement Group},
  year         = {1989},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1989/89INT060.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS89a,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  editor       = {George W. Dodson and
                  J. William Mullen and
                  Linda J. Carroll and
                  Dave Parker and
                  Carole Arruda Reed and
                  Harry Zimmer and
                  Carolyn Hanna and
                  Doug McBride and
                  Bob Miller and
                  Dave Thorn and
                  Ellen E. Robertson and
                  Bob Bishop and
                  Ellen M. Friedman and
                  Chuck Hopf and
                  Jerry L. Rosenberg and
                  John P. Pilch},
  title        = {Model Calibration},
  booktitle    = {15th International Computer Measurement Group Conference, Reno, Nevada,
                  USA, December 11-15, 1989, Proceedings},
  pages        = {808--811},
  publisher    = {Computer Measurement Group},
  year         = {1989},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1989/89INT082.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS89a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS88,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  editor       = {Ian K. Roome and
                  Gordon R. Stauffer and
                  H. Pat Artis and
                  Bernard Domanski and
                  John Boelens and
                  Roberta S. Terkowitz and
                  Harry Zimmer and
                  Sue Felix and
                  Alan M. Sherkow and
                  Jason G. Shane and
                  Dottie Cunningham and
                  Dave Parker},
  title        = {Considerations for Modeling Shared {DASD}},
  booktitle    = {14th International Computer Measurement Group Conference, Dallas,
                  Texas, USA, December 12-16, 1988, Proceedings},
  pages        = {298--301},
  publisher    = {Computer Measurement Group},
  year         = {1988},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1988/88INT039.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS88.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenMS87,
  author       = {Jeffrey P. Buzen and
                  J. William Mullen and
                  Annie W. Shum},
  editor       = {David Morley and
                  Jason G. Shane and
                  Sue Felix and
                  Bernard Domanski and
                  John Boelens and
                  Gordon R. Stauffer and
                  Roberta S. Terkowitz and
                  Tom Scoumperdis and
                  H. Pat Artis},
  title        = {Measurement and Analysis of Expanded Storage in {IBM} 3090-400 Systems},
  booktitle    = {13th International Computer Measurement Group Conference, Orlando,
                  FL, USA, December 7-11, 1987, Proceedings},
  pages        = {246--251},
  publisher    = {Computer Measurement Group},
  year         = {1987},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1987/87INT034.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenMS87.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenMS87a,
  author       = {Jeffrey P. Buzen and
                  J. William Mullen and
                  Annie W. Shum},
  editor       = {David Morley and
                  Jason G. Shane and
                  Sue Felix and
                  Bernard Domanski and
                  John Boelens and
                  Gordon R. Stauffer and
                  Roberta S. Terkowitz and
                  Tom Scoumperdis and
                  H. Pat Artis},
  title        = {Paging, Swapping and Expanded Storage},
  booktitle    = {13th International Computer Measurement Group Conference, Orlando,
                  FL, USA, December 7-11, 1987, Proceedings},
  pages        = {929--935},
  publisher    = {Computer Measurement Group},
  year         = {1987},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1987/87INT132.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenMS87a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigmetrics/BuzenS87,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  editor       = {Richard B. Bunt},
  title        = {A Unified Operational Treatment of {RPS} Reconnect Delays},
  booktitle    = {Proceedings of the 1987 {ACM} {SIGMETRICS} conference on Measurement
                  and modeling of computer systems, Banff, Alberta, Canada, May 11-14,
                  1987},
  pages        = {78--92},
  publisher    = {{ACM}},
  year         = {1987},
  url          = {https://doi.org/10.1145/29903.29915},
  doi          = {10.1145/29903.29915},
  timestamp    = {Fri, 30 Jul 2021 16:13:31 +0200},
  biburl       = {https://dblp.org/rec/conf/sigmetrics/BuzenS87.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BolkerSA86,
  author       = {Ethan D. Bolker and
                  Annie W. Shum and
                  Subhash C. Agrawal},
  editor       = {David Morley and
                  Jason G. Shane and
                  Sue Felix and
                  Bernard Domanski and
                  John Boelens and
                  Gordon R. Stauffer and
                  Roberta S. Terkowitz and
                  Tom Scoumperdis and
                  H. Pat Artis},
  title        = {Modeling Memory},
  booktitle    = {Twelfth International Computer Measurement Group Conference, Las Vegas,
                  NV, USA, December 8-12, 1986, Proceedings},
  pages        = {733--737},
  publisher    = {Computer Measurement Group},
  year         = {1986},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1986/86INT107.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BolkerSA86.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS85,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  editor       = {Donald R. Deese and
                  H. Pat Artis and
                  Bernard Domanski and
                  John P. Pilch and
                  Sue Felix and
                  Sidney Finehirsh and
                  Jason G. Shane and
                  Gordon R. Stauffer},
  title        = {Analysis of Device Level Select in {IBM} 3380 Disks},
  booktitle    = {Eleventh International Computer Measurement Group Conference, Dallas,
                  TX, USA, December 9-13, 1985, Proceedings},
  pages        = {154--160},
  publisher    = {Computer Measurement Group},
  year         = {1985},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1985/85INT018.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS85.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/BuzenS85a,
  author       = {Jeffrey P. Buzen and
                  Annie W. Shum},
  editor       = {Donald R. Deese and
                  H. Pat Artis and
                  Bernard Domanski and
                  John P. Pilch and
                  Sue Felix and
                  Sidney Finehirsh and
                  Jason G. Shane and
                  Gordon R. Stauffer},
  title        = {Overview of {I/O} Architecture in the {IBM} 308X/3090},
  booktitle    = {Eleventh International Computer Measurement Group Conference, Dallas,
                  TX, USA, December 9-13, 1985, Proceedings},
  pages        = {714--720},
  publisher    = {Computer Measurement Group},
  year         = {1985},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1985/85INT109.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/BuzenS85a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/cmg/GreenbergS84,
  author       = {David S. Greenberg and
                  Annie W. Shum},
  editor       = {Donald R. Deese and
                  H. Pat Artis and
                  Anneliese von Mayrhauser and
                  Bernard Domanski and
                  Sidney Finehirsh and
                  Jason G. Shane and
                  John Gaffney},
  title        = {Performance Analysis of {I/O} Subchannel Skews},
  booktitle    = {Tenth International Computer Measurement Group Conference, San Francisco,
                  CA, USA, December 3-7, 1984, Proceedings},
  pages        = {189--194},
  publisher    = {Computer Measurement Group},
  year         = {1984},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/1984/84INT025.pdf},
  timestamp    = {Wed, 17 Jul 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/GreenbergS84.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/sigmetrics/AgrawalBS84,
  author       = {Subhash C. Agrawal and
                  Jeffrey P. Buzen and
                  Annie W. Shum},
  editor       = {Herbert D. Schwetman and
                  James P. Bouhana and
                  Ray Bryant},
  title        = {Response Time Preservation: {A} General Technique for Developing Approximate
                  Algorithms for Queueing Networks},
  booktitle    = {Proceedings of the 1984 {ACM} {SIGMETRICS} conference on Measurement
                  and modeling of computer systems, Cambridge, Massachusetts, USA, August
                  21-24, 1984},
  pages        = {63--77},
  publisher    = {{ACM}},
  year         = {1984},
  url          = {https://doi.org/10.1145/800264.809314},
  doi          = {10.1145/800264.809314},
  timestamp    = {Fri, 30 Jul 2021 16:13:32 +0200},
  biburl       = {https://dblp.org/rec/conf/sigmetrics/AgrawalBS84.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cacm/LangerS82,
  author       = {Arthur M. Langer and
                  Annie W. Shum},
  title        = {The Distribution of Granule Accesses Made by Database Transactions},
  journal      = {Commun. {ACM}},
  volume       = {25},
  number       = {11},
  pages        = {831--832},
  year         = {1982},
  url          = {https://doi.org/10.1145/358690.358714},
  doi          = {10.1145/358690.358714},
  timestamp    = {Tue, 20 Aug 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/cacm/LangerS82.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/afips/BuzenGLLSSS78,
  author       = {Jeffrey P. Buzen and
                  Robert P. Goldberg and
                  Arthur M. Langer and
                  Elizabeth S. Lentz and
                  Holger S. Schwenk and
                  Deborah A. Sheetz and
                  Annie W. Shum},
  editor       = {Sakti P. Ghosh and
                  Leonard Y. Liu},
  title        = {{BEST/1} - Design of a tool for computer system capacity planning},
  booktitle    = {American Federation of Information Processing Societies: 1978 National
                  Computer Conference, June 5-8, 1978, Anaheim, CA, {USA}},
  series       = {{AFIPS} Conference Proceedings},
  volume       = {47},
  pages        = {447--455},
  publisher    = {{AFIPS} Press},
  year         = {1978},
  timestamp    = {Tue, 18 Jan 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/afips/BuzenGLLSSS78.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/performance/ShumB77,
  author       = {Annie W. Shum and
                  Jeffrey P. Buzen},
  editor       = {Heinz Beilner and
                  Erol Gelenbe},
  title        = {A Method for Obtaining Approximate Solutions to Closed Queueing Networks
                  with General Service Times},
  booktitle    = {Measuring, Modelling and Evaluating Computer Systems, Proceedings
                  of the Third International Symposium, Bonn - Bad Godesberg, Germany,
                  October 3-5, 1977},
  pages        = {201--220},
  publisher    = {North-Holland},
  year         = {1977},
  timestamp    = {Fri, 24 May 2002 07:42:32 +0200},
  biburl       = {https://dblp.org/rec/conf/performance/ShumB77.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@book{DBLP:books/garland/Shum76,
  author       = {Annie W. Shum},
  title        = {Queueing Models for Computer Systems with General Service Time Distributions},
  series       = {Outstanding Dissertations in the Computer Sciences},
  publisher    = {Garland Publishing, New York},
  year         = {1976},
  isbn         = {0-8240-4404-5},
  timestamp    = {Fri, 24 May 2002 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/books/garland/Shum76.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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