BibTeX records: Karen Holtzblatt

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@article{DBLP:journals/software/MarsdenAWH22,
  author       = {Nicola Marsden and
                  Michael Ahmadi and
                  Volker Wulf and
                  Karen Holtzblatt},
  title        = {Surfacing Challenges in Scrum for Women in Tech},
  journal      = {{IEEE} Softw.},
  volume       = {39},
  number       = {6},
  pages        = {80--87},
  year         = {2022},
  url          = {https://doi.org/10.1109/MS.2021.3115461},
  doi          = {10.1109/MS.2021.3115461},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/software/MarsdenAWH22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattM22,
  author       = {Karen Holtzblatt and
                  Nicola Marsden},
  editor       = {Simone D. J. Barbosa and
                  Cliff Lampe and
                  Caroline Appert and
                  David A. Shamma},
  title        = {Inclusion Techniques for Team Practices in {HCI}},
  booktitle    = {{CHI} '22: {CHI} Conference on Human Factors in Computing Systems,
                  New Orleans, LA, USA, 29 April 2022 - 5 May 2022, Extended Abstracts},
  pages        = {141:1--141:3},
  publisher    = {{ACM}},
  year         = {2022},
  url          = {https://doi.org/10.1145/3491101.3503753},
  doi          = {10.1145/3491101.3503753},
  timestamp    = {Wed, 04 May 2022 13:02:17 +0200},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattM22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chira/Holtzblatt22,
  author       = {Karen Holtzblatt},
  editor       = {Hugo Pl{\'{a}}cido da Silva and
                  Jean Vanderdonckt and
                  Andreas Holzinger and
                  Larry L. Constantine},
  title        = {Contextual Design: Origins, Ethics, and Diverse Voices},
  booktitle    = {Proceedings of the 6th International Conference on Computer-Human
                  Interaction Research and Applications, {CHIRA} 2022, Valletta, Malta,
                  October 27-28, 2022},
  pages        = {17},
  publisher    = {{SCITEPRESS}},
  year         = {2022},
  timestamp    = {Tue, 06 Jun 2023 14:58:01 +0200},
  biburl       = {https://dblp.org/rec/conf/chira/Holtzblatt22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/gi/MarsdenH22,
  author       = {Nicola Marsden and
                  Karen Holtzblatt},
  editor       = {Daniel Demmler and
                  Daniel Krupka and
                  Hannes Federrath},
  title        = {Making Remote Work for Women in Tech},
  booktitle    = {52. Jahrestagung der Gesellschaft f{\"{u}}r Informatik, {INFORMATIK}
                  2022, Informatik in den Naturwissenschaften, 26. - 30. September 2022,
                  Hamburg},
  series       = {{LNI}},
  volume       = {{P-326}},
  pages        = {151--156},
  publisher    = {Gesellschaft f{\"{u}}r Informatik, Bonn},
  year         = {2022},
  url          = {https://doi.org/10.18420/inf2022\_14},
  doi          = {10.18420/INF2022\_14},
  timestamp    = {Fri, 08 Mar 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/gi/MarsdenH22.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattAWM19,
  author       = {Karen Holtzblatt and
                  Michael Ahmadi and
                  Anne Weibert and
                  Nicola Marsden},
  editor       = {Regan L. Mandryk and
                  Stephen A. Brewster and
                  Mark Hancock and
                  Geraldine Fitzpatrick and
                  Anna L. Cox and
                  Vassilis Kostakos and
                  Mark Perry},
  title        = {Mini Living Lab: Improving Retention and Success for Women in Tech
                  and Diverse Teams Through Redesigning the Critique Process},
  booktitle    = {Extended Abstracts of the 2019 {CHI} Conference on Human Factors in
                  Computing Systems, {CHI} 2019, Glasgow, Scotland, UK, May 04-09, 2019},
  publisher    = {{ACM}},
  year         = {2019},
  url          = {https://doi.org/10.1145/3290607.3311752},
  doi          = {10.1145/3290607.3311752},
  timestamp    = {Mon, 21 Sep 2020 12:42:04 +0200},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattAWM19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattM18,
  author       = {Karen Holtzblatt and
                  Nicola Marsden},
  editor       = {Regan L. Mandryk and
                  Mark Hancock and
                  Mark Perry and
                  Anna L. Cox},
  title        = {Designathon to Support Women in Tech},
  booktitle    = {Extended Abstracts of the 2018 {CHI} Conference on Human Factors in
                  Computing Systems, {CHI} 2018, Montreal, QC, Canada, April 21-26,
                  2018},
  publisher    = {{ACM}},
  year         = {2018},
  url          = {https://doi.org/10.1145/3170427.3185361},
  doi          = {10.1145/3170427.3185361},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattM18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/MarsdenH18,
  author       = {Nicola Marsden and
                  Karen Holtzblatt},
  editor       = {Regan L. Mandryk and
                  Mark Hancock and
                  Mark Perry and
                  Anna L. Cox},
  title        = {How Do {HCI} Professionals Perceive Their Work Experience?: Insights
                  from the Comparison with Other Job Roles in {IT}},
  booktitle    = {Extended Abstracts of the 2018 {CHI} Conference on Human Factors in
                  Computing Systems, {CHI} 2018, Montreal, QC, Canada, April 21-26,
                  2018},
  publisher    = {{ACM}},
  year         = {2018},
  url          = {https://doi.org/10.1145/3170427.3188501},
  doi          = {10.1145/3170427.3188501},
  timestamp    = {Wed, 21 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/MarsdenH18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/genderit/Holtzblatt18,
  author       = {Karen Holtzblatt},
  editor       = {Yasmin B. Kafai},
  title        = {The @work experience framework: a guide for retaining women in technology},
  booktitle    = {Proceedings of the Third Conference on GenderIT, GenderIT 2015, Philadelphia,
                  PA, USA, April 24, 2015},
  pages        = {1},
  publisher    = {{ACM}},
  year         = {2018},
  url          = {https://doi.org/10.1145/3196839.3196840},
  doi          = {10.1145/3196839.3196840},
  timestamp    = {Wed, 21 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/genderit/Holtzblatt18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ice-itmc/HoltzblattM18,
  author       = {Karen Holtzblatt and
                  Nicola Marsden},
  title        = {Retaining Women in Technology},
  booktitle    = {2018 {IEEE} International Conference on Engineering, Technology and
                  Innovation (ICE/ITMC), Stuttgart, Germany, June 17-20, 2018},
  pages        = {1--8},
  publisher    = {{IEEE}},
  year         = {2018},
  url          = {https://doi.org/10.1109/ICE.2018.8436351},
  doi          = {10.1109/ICE.2018.8436351},
  timestamp    = {Wed, 16 Oct 2019 14:14:53 +0200},
  biburl       = {https://dblp.org/rec/conf/ice-itmc/HoltzblattM18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/RobertsonADFMAB17,
  author       = {Scott P. Robertson and
                  Nazanin Andalibi and
                  Nicholas Diakopoulos and
                  Andrea Forte and
                  Misa Maruyama and
                  Nova Ahmed and
                  Hrvoje Benko and
                  Susan M. Dray and
                  Geraldine Fitzpatrick and
                  Rubaiat Habib and
                  Bj{\"{o}}rn Hartmann and
                  Karen Holtzblatt and
                  Elizabeth Rosenzweig and
                  Preethi Srinivas and
                  Doug Zytko},
  editor       = {Gloria Mark and
                  Susan R. Fussell and
                  Cliff Lampe and
                  m. c. schraefel and
                  Juan Pablo Hourcade and
                  Caroline Appert and
                  Daniel Wigdor},
  title        = {{CHI} 2017 Stories Overview},
  booktitle    = {Proceedings of the 2017 {CHI} Conference on Human Factors in Computing
                  Systems, Denver, CO, USA, May 06-11, 2017, Extended Abstracts},
  pages        = {14--18},
  publisher    = {{ACM}},
  year         = {2017},
  url          = {https://doi.org/10.1145/3027063.3051134},
  doi          = {10.1145/3027063.3051134},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/chi/RobertsonADFMAB17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattK17,
  author       = {Karen Holtzblatt and
                  Bill Kules},
  editor       = {Gloria Mark and
                  Susan R. Fussell and
                  Cliff Lampe and
                  m. c. schraefel and
                  Juan Pablo Hourcade and
                  Caroline Appert and
                  Daniel Wigdor},
  title        = {Using Games for Good to Address Diversity in High Tech},
  booktitle    = {Proceedings of the 2017 {CHI} Conference on Human Factors in Computing
                  Systems, Denver, CO, USA, May 06-11, 2017, Extended Abstracts},
  pages        = {1338--1341},
  publisher    = {{ACM}},
  year         = {2017},
  url          = {https://doi.org/10.1145/3027063.3049279},
  doi          = {10.1145/3027063.3049279},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattK17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattF17,
  author       = {Karen Holtzblatt and
                  Carol Farnsworth},
  editor       = {Gloria Mark and
                  Susan R. Fussell and
                  Cliff Lampe and
                  m. c. schraefel and
                  Juan Pablo Hourcade and
                  Caroline Appert and
                  Daniel Wigdor},
  title        = {Ways to Represent User Data: Best Practices in Communication Design},
  booktitle    = {Proceedings of the 2017 {CHI} Conference on Human Factors in Computing
                  Systems, Denver, CO, USA, May 06-11, 2017, Extended Abstracts},
  pages        = {1350--1352},
  publisher    = {{ACM}},
  year         = {2017},
  url          = {https://doi.org/10.1145/3027063.3049278},
  doi          = {10.1145/3027063.3049278},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattF17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattBERT16,
  author       = {Karen Holtzblatt and
                  Aruna Balakrishnan and
                  Troy Effner and
                  Emily Rhodes and
                  Tina Tuan},
  editor       = {Jofish Kaye and
                  Allison Druin and
                  Cliff Lampe and
                  Dan Morris and
                  Juan Pablo Hourcade},
  title        = {Beyond The Pipeline: Addressing Diversity In High Tech},
  booktitle    = {Proceedings of the 2016 {CHI} Conference on Human Factors in Computing
                  Systems, San Jose, CA, USA, May 7-12, 2016, Extended Abstracts},
  pages        = {1063--1068},
  publisher    = {{ACM}},
  year         = {2016},
  url          = {https://doi.org/10.1145/2851581.2886422},
  doi          = {10.1145/2851581.2886422},
  timestamp    = {Wed, 01 Jun 2022 08:38:38 +0200},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattBERT16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/FarnsworthH16,
  author       = {Carol Farnsworth and
                  Karen Holtzblatt},
  editor       = {Jofish Kaye and
                  Allison Druin and
                  Cliff Lampe and
                  Dan Morris and
                  Juan Pablo Hourcade},
  title        = {Diversity In High Tech: Retaining Employees Once They're In the Door},
  booktitle    = {Proceedings of the 2016 {CHI} Conference on Human Factors in Computing
                  Systems, San Jose, CA, USA, May 7-12, 2016, Extended Abstracts},
  pages        = {1077--1080},
  publisher    = {{ACM}},
  year         = {2016},
  url          = {https://doi.org/10.1145/2851581.2886429},
  doi          = {10.1145/2851581.2886429},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/FarnsworthH16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/re/Holtzblatt15,
  author       = {Karen Holtzblatt},
  editor       = {Didar Zowghi and
                  Vincenzo Gervasi and
                  Daniel Amyot},
  title        = {Can you intentionally design a product that is Cool? (keynote)},
  booktitle    = {23rd {IEEE} International Requirements Engineering Conference, {RE}
                  2015, Ottawa, ON, Canada, August 24-28, 2015},
  pages        = {2--3},
  publisher    = {{IEEE} Computer Society},
  year         = {2015},
  url          = {https://doi.org/10.1109/RE.2015.7320401},
  doi          = {10.1109/RE.2015.7320401},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/re/Holtzblatt15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@book{DBLP:series/synthesis/2014Holtzblatt,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  title        = {Contextual Design: Evolved},
  series       = {Synthesis Lectures on Human-Centered Informatics},
  publisher    = {Morgan {\&} Claypool Publishers},
  year         = {2014},
  url          = {https://doi.org/10.2200/S00597ED1V01Y201409HCI024},
  doi          = {10.2200/S00597ED1V01Y201409HCI024},
  isbn         = {978-3-031-01079-8},
  timestamp    = {Thu, 26 Oct 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/series/synthesis/2014Holtzblatt.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/DrayBBPBDBCWHM14,
  author       = {Susan M. Dray and
                  Daniela K. Busse and
                  Anke Marei Brock and
                  Anicia N. Peters and
                  Shaowen Bardzell and
                  Allison Druin and
                  Margaret M. Burnett and
                  Elizabeth F. Churchill and
                  Gayna Williams and
                  Karen Holtzblatt and
                  Dianne Murray},
  editor       = {Matt Jones and
                  Philippe A. Palanque and
                  Albrecht Schmidt and
                  Tovi Grossman},
  title        = {Perspectives on gender and product design},
  booktitle    = {{CHI} Conference on Human Factors in Computing Systems, CHI'14, Toronto,
                  ON, Canada - April 26 - May 01, 2014, Extended Abstracts},
  pages        = {53--56},
  publisher    = {{ACM}},
  year         = {2014},
  url          = {https://doi.org/10.1145/2559206.2559218},
  doi          = {10.1145/2559206.2559218},
  timestamp    = {Mon, 01 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/chi/DrayBBPBDBCWHM14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/FarnsworthHPHKWKW14,
  author       = {Carol Farnsworth and
                  Karen Holtzblatt and
                  Shantanu Pai and
                  Theo Held and
                  Sally Lawler Kennedy and
                  Eli Wylen and
                  Pallavi Kutty and
                  Kelley Wagg},
  editor       = {Matt Jones and
                  Philippe A. Palanque and
                  Albrecht Schmidt and
                  Tovi Grossman},
  title        = {Measuring product "coolness": developing a measurement instrument},
  booktitle    = {{CHI} Conference on Human Factors in Computing Systems, CHI'14, Toronto,
                  ON, Canada - April 26 - May 01, 2014, Extended Abstracts},
  pages        = {893--896},
  publisher    = {{ACM}},
  year         = {2014},
  url          = {https://doi.org/10.1145/2559206.2559968},
  doi          = {10.1145/2559206.2559968},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/FarnsworthHPHKWKW14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattKKRZ14,
  author       = {Karen Holtzblatt and
                  Ilpo Koskinen and
                  Janaki Kumar and
                  David B. Rondeau and
                  John Zimmerman},
  editor       = {Matt Jones and
                  Philippe A. Palanque and
                  Albrecht Schmidt and
                  Tovi Grossman},
  title        = {Design methods for the future that is now: have disruptive technologies
                  disrupted our design methodologies?},
  booktitle    = {{CHI} Conference on Human Factors in Computing Systems, CHI'14, Toronto,
                  ON, Canada - April 26 - May 01, 2014, Extended Abstracts},
  pages        = {1063--1068},
  publisher    = {{ACM}},
  year         = {2014},
  url          = {https://doi.org/10.1145/2559206.2579401},
  doi          = {10.1145/2559206.2579401},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattKKRZ14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattH14,
  author       = {Karen Holtzblatt and
                  Shoshana Holtzblatt},
  editor       = {Matt Jones and
                  Philippe A. Palanque and
                  Albrecht Schmidt and
                  Tovi Grossman},
  title        = {Communicating user research in order to drive design and product decisions},
  booktitle    = {{CHI} Conference on Human Factors in Computing Systems, CHI'14, Toronto,
                  ON, Canada - April 26 - May 01, 2014, Extended Abstracts},
  pages        = {1155--1158},
  publisher    = {{ACM}},
  year         = {2014},
  url          = {https://doi.org/10.1145/2559206.2559207},
  doi          = {10.1145/2559206.2559207},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattH14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/hci/FarnsworthHHP14,
  author       = {Carol Farnsworth and
                  Karen Holtzblatt and
                  Theo Held and
                  Shantanu Pai},
  editor       = {Aaron Marcus},
  title        = {Cool in Business: Developing a Data-Based Instrument Measuring "Cool"},
  booktitle    = {Design, User Experience, and Usability. User Experience Design Practice
                  - Third International Conference, {DUXU} 2014, Held as Part of {HCI}
                  International 2014, Heraklion, Crete, Greece, June 22-27, 2014, Proceedings,
                  Part {IV}},
  series       = {Lecture Notes in Computer Science},
  volume       = {8520},
  pages        = {232--243},
  publisher    = {Springer},
  year         = {2014},
  url          = {https://doi.org/10.1007/978-3-319-07638-6\_23},
  doi          = {10.1007/978-3-319-07638-6\_23},
  timestamp    = {Tue, 14 May 2019 10:00:43 +0200},
  biburl       = {https://dblp.org/rec/conf/hci/FarnsworthHHP14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/KonstanMHS12,
  author       = {Joseph A. Konstan and
                  Aaron Marcus and
                  Karen Holtzblatt and
                  Eric Schaffer},
  editor       = {Joseph A. Konstan and
                  Ed H. Chi and
                  Kristina H{\"{o}}{\"{o}}k},
  title        = {Creating great user experience: facing the challenges ahead},
  booktitle    = {{CHI} Conference on Human Factors in Computing Systems, {CHI} '12,
                  Extended Abstracts Volume, Austin, TX, USA, May 5-10, 2012},
  pages        = {1115--1118},
  publisher    = {{ACM}},
  year         = {2012},
  url          = {https://doi.org/10.1145/2212776.2212400},
  doi          = {10.1145/2212776.2212400},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/KonstanMHS12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/interactions/Holtzblatt11,
  author       = {Karen Holtzblatt},
  title        = {What makes things cool?: intentional design for innovation},
  journal      = {Interactions},
  volume       = {18},
  number       = {6},
  pages        = {40--47},
  year         = {2011},
  url          = {https://doi.org/10.1145/2029976.2029988},
  doi          = {10.1145/2029976.2029988},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/interactions/Holtzblatt11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattRH10,
  author       = {Karen Holtzblatt and
                  David B. Rondeau and
                  Les Holtzblatt},
  editor       = {Elizabeth D. Mynatt and
                  Don Schoner and
                  Geraldine Fitzpatrick and
                  Scott E. Hudson and
                  W. Keith Edwards and
                  Tom Rodden},
  title        = {Understanding "cool"},
  booktitle    = {Proceedings of the 28th International Conference on Human Factors
                  in Computing Systems, {CHI} 2010, Extended Abstracts Volume, Atlanta,
                  Georgia, USA, April 10-15, 2010},
  pages        = {3159--3162},
  publisher    = {{ACM}},
  year         = {2010},
  url          = {https://doi.org/10.1145/1753846.1753943},
  doi          = {10.1145/1753846.1753943},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattRH10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattBH09,
  author       = {Karen Holtzblatt and
                  Joshua Barr and
                  Les Holtzblatt},
  editor       = {Dan R. Olsen Jr. and
                  Richard B. Arthur and
                  Ken Hinckley and
                  Meredith Ringel Morris and
                  Scott E. Hudson and
                  Saul Greenberg},
  title        = {Driving user centered design into {IT} organizations: is it possible?},
  booktitle    = {Proceedings of the 27th International Conference on Human Factors
                  in Computing Systems, {CHI} 2009, Extended Abstracts Volume, Boston,
                  MA, USA, April 4-9, 2009},
  pages        = {2727--2730},
  publisher    = {{ACM}},
  year         = {2009},
  url          = {https://doi.org/10.1145/1520340.1520392},
  doi          = {10.1145/1520340.1520392},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattBH09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cacm/Holtzblatt05,
  author       = {Karen Holtzblatt},
  title        = {Introduction},
  journal      = {Commun. {ACM}},
  volume       = {48},
  number       = {7},
  pages        = {32--35},
  year         = {2005},
  url          = {https://doi.org/10.1145/1070838.1070862},
  doi          = {10.1145/1070838.1070862},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/cacm/Holtzblatt05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/puc/Holtzblatt05,
  author       = {Karen Holtzblatt},
  title        = {Customer-centered design for mobile applications},
  journal      = {Pers. Ubiquitous Comput.},
  volume       = {9},
  number       = {4},
  pages        = {227--237},
  year         = {2005},
  url          = {https://doi.org/10.1007/s00779-004-0324-5},
  doi          = {10.1007/S00779-004-0324-5},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/puc/Holtzblatt05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/ubiquity/HoltzblattWW05,
  author       = {Karen Holtzblatt and
                  Jessamyn Burns Wendell and
                  Shelley Wood},
  title        = {Rapid Contextual Design: {A} How-To Guide to Key Techniques for User-Centered
                  Design},
  journal      = {Ubiquity},
  volume       = {2005},
  number       = {March},
  pages        = {3},
  year         = {2005},
  url          = {http://doi.acm.org/10.1145/1066322.1066325},
  doi          = {10.1145/1066322.1066325},
  timestamp    = {Tue, 10 Jan 2017 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ubiquity/HoltzblattWW05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattBB05,
  author       = {Karen Holtzblatt and
                  Joerg Beringer and
                  Lisa Baker},
  editor       = {Gerrit C. van der Veer and
                  Carolyn Gale},
  title        = {Rapid user centered design techniques: challenges and solutions},
  booktitle    = {Extended Abstracts Proceedings of the 2005 Conference on Human Factors
                  in Computing Systems, {CHI} 2005, Portland, Oregon, USA, April 2-7,
                  2005},
  pages        = {2037--2038},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://doi.org/10.1145/1056808.1057088},
  doi          = {10.1145/1056808.1057088},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattBB05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/ozchi/Holtzblatt05,
  author       = {Karen Holtzblatt},
  editor       = {Ash Donaldson},
  title        = {Innovating organizational processes: a practical approach},
  booktitle    = {Proceedings of the 2005 Australasian Computer-Human Interaction Conference,
                  {OZCHI} 2005, Canberra, Australia, November 21-25, 2005},
  series       = {{ACM} International Conference Proceeding Series},
  volume       = {122},
  publisher    = {{ACM}},
  year         = {2005},
  url          = {https://dl.acm.org/citation.cfm?id=1108389},
  timestamp    = {Tue, 27 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/ozchi/Holtzblatt05.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattKT04,
  author       = {Karen Holtzblatt and
                  Pekka Ketola and
                  Thea Turner},
  editor       = {Elizabeth Dykstra{-}Erickson and
                  Manfred Tscheligi},
  title        = {Techniques for designing mobile applications with customer data},
  booktitle    = {Extended abstracts of the 2004 Conference on Human Factors in Computing
                  Systems, {CHI} 2004, Vienna, Austria, April 24 - 29, 2004},
  pages        = {1604--1605},
  publisher    = {{ACM}},
  year         = {2004},
  url          = {https://doi.org/10.1145/985921.986167},
  doi          = {10.1145/985921.986167},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattKT04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/xpu/BeyerHB04,
  author       = {Hugh R. Beyer and
                  Karen Holtzblatt and
                  Lisa Baker},
  editor       = {Carmen Zannier and
                  Hakan Erdogmus and
                  Lowell Lindstrom},
  title        = {An Agile Customer-Centered Method: Rapid Contextual Design},
  booktitle    = {Extreme Programming and Agile Methods - XP/Agile Universe 2004, 4th
                  Conference on Extreme Programming and Agile Methods, Calgary, Canada,
                  August 15-18, 2004, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {3134},
  pages        = {50--59},
  publisher    = {Springer},
  year         = {2004},
  url          = {https://doi.org/10.1007/978-3-540-27777-4\_6},
  doi          = {10.1007/978-3-540-27777-4\_6},
  timestamp    = {Tue, 14 May 2019 10:00:54 +0200},
  biburl       = {https://dblp.org/rec/conf/xpu/BeyerHB04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB03,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  editor       = {Gilbert Cockton and
                  Panu Korhonen},
  title        = {A tool supporting capture and analysis of field research data using
                  the contextual design methodology},
  booktitle    = {Extended abstracts of the 2003 Conference on Human Factors in Computing
                  Systems, {CHI} 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003},
  pages        = {630--631},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/765891.765899},
  doi          = {10.1145/765891.765899},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB03.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB03a,
  author       = {Karen Holtzblatt and
                  Joerg Beringer},
  editor       = {Gilbert Cockton and
                  Panu Korhonen},
  title        = {Making customer-centered design work in the real world of organizations},
  booktitle    = {Extended abstracts of the 2003 Conference on Human Factors in Computing
                  Systems, {CHI} 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003},
  pages        = {862--863},
  publisher    = {{ACM}},
  year         = {2003},
  url          = {https://doi.org/10.1145/765891.766037},
  doi          = {10.1145/765891.766037},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB03a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/WixonRHBHRPLL02,
  author       = {Dennis R. Wixon and
                  Judy Ramey and
                  Karen Holtzblatt and
                  Hugh R. Beyer and
                  JoAnn T. Hackos and
                  Stephanie Rosenbaum and
                  Colleen Page and
                  Sari A. Laakso and
                  Karri{-}Pekka Laakso},
  editor       = {Loren G. Terveen and
                  Dennis R. Wixon},
  title        = {Usability in practice: field methods evolution and revolution},
  booktitle    = {Extended abstracts of the 2002 Conference on Human Factors in Computing
                  Systems, {CHI} 2002, Minneapolis, Minnesota, USA, April 20-25, 2002},
  pages        = {880--884},
  publisher    = {{ACM}},
  year         = {2002},
  url          = {https://doi.org/10.1145/506443.506646},
  doi          = {10.1145/506443.506646},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/WixonRHBHRPLL02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cacm/Holtzblatt01,
  author       = {Karen Holtzblatt},
  title        = {Inventing the future},
  journal      = {Commun. {ACM}},
  volume       = {44},
  number       = {3},
  pages        = {108--110},
  year         = {2001},
  url          = {https://doi.org/10.1145/365181.365226},
  doi          = {10.1145/365181.365226},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/cacm/Holtzblatt01.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/mc/Holtzblatt01,
  author       = {Karen Holtzblatt},
  editor       = {Horst Oberquelle and
                  Reinhard Oppermann and
                  J{\"{u}}rgen Krause},
  title        = {Contextual Design: Experience in Real Life},
  booktitle    = {Mensch {\&} Computer, 1. Fach{\"{u}}bergreifende Konferenz,
                  Bad Honnef, Germany, March 5-8, 2001},
  series       = {Berichte des German Chapter of the {ACM}},
  volume       = {55},
  pages        = {19--22},
  publisher    = {Teubner},
  year         = {2001},
  url          = {https://dl.gi.de/handle/20.500.12116/6885},
  timestamp    = {Tue, 04 Jul 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/mc/Holtzblatt01.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB00,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  editor       = {Marilyn Tremaine},
  title        = {Contextual design for creating new design concepts},
  booktitle    = {{CHI} '00 Extended Abstracts on Human Factors in Computing Systems,
                  {CHI} Extended Abstracts '00, The Hague, The Netherlands, April 1-6,
                  2000},
  pages        = {304},
  publisher    = {{ACM}},
  year         = {2000},
  url          = {https://doi.org/10.1145/633292.633473},
  doi          = {10.1145/633292.633473},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/interactions/Holtzblatt99,
  author       = {Karen Holtzblatt},
  title        = {Introduction to special section on contextual design},
  journal      = {Interactions},
  volume       = {6},
  number       = {1},
  pages        = {30--31},
  year         = {1999},
  url          = {https://doi.org/10.1145/291224.291226},
  doi          = {10.1145/291224.291226},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/interactions/Holtzblatt99.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/interactions/BeyerH99,
  author       = {Hugh R. Beyer and
                  Karen Holtzblatt},
  title        = {Contextual design},
  journal      = {Interactions},
  volume       = {6},
  number       = {1},
  pages        = {32--42},
  year         = {1999},
  url          = {https://doi.org/10.1145/291224.291229},
  doi          = {10.1145/291224.291229},
  timestamp    = {Mon, 28 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/interactions/BeyerH99.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB99,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  editor       = {Michael E. Atwood},
  title        = {Contextual design: using customer work models to drive systems design},
  booktitle    = {{CHI} '99 Extended Abstracts on Human Factors in Computing Systems,
                  {CHI} Extended Abstracts '99, Pittsburgh, Pennsylvania, USA, May 15-20,
                  1999},
  pages        = {139--140},
  publisher    = {{ACM}},
  year         = {1999},
  url          = {https://doi.org/10.1145/632716.632801},
  doi          = {10.1145/632716.632801},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB99.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/interact/Holtzblatt99,
  author       = {Karen Holtzblatt},
  editor       = {M. Angela Sasse and
                  Chris W. Johnson},
  title        = {Customer Centred Design as Discipline},
  booktitle    = {Human-Computer Interaction {INTERACT} '99: {IFIP} {TC13} International
                  Conference on Human-Computer Interaction, Edinburgh, UK, 30th August-3rd
                  September 1999},
  pages        = {3--17},
  publisher    = {{IOS} Press},
  year         = {1999},
  timestamp    = {Mon, 19 Sep 2016 17:00:14 +0200},
  biburl       = {https://dblp.org/rec/conf/interact/Holtzblatt99.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/re/Holtzblatt99,
  author       = {Karen Holtzblatt},
  title        = {Contextual Design: From Customer Data to Implementation},
  booktitle    = {4th {IEEE} International Symposium on Requirements Engineering {(RE}
                  '99), 7-11 June 1999, Limerick, Ireland},
  pages        = {1},
  publisher    = {{IEEE} Computer Society},
  year         = {1999},
  url          = {https://doi.ieeecomputersociety.org/10.1109/RE.1999.10000},
  doi          = {10.1109/RE.1999.10000},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/re/Holtzblatt99.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@book{DBLP:books/lib/BeyerH98,
  author       = {Hugh R. Beyer and
                  Karen Holtzblatt},
  title        = {Contextual design - defining customer-centered systems},
  publisher    = {Kaufmann},
  year         = {1998},
  url          = {https://www.worldcat.org/oclc/37443490},
  isbn         = {9781558604117},
  timestamp    = {Fri, 17 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/books/lib/BeyerH98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB98,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  editor       = {Clare{-}Marie Karat and
                  Arnold M. Lund},
  title        = {Getting started on a contextual project},
  booktitle    = {{CHI} 98 Conference Summary on Human Factors in Computing Systems,
                  {CHI} '98, Los Angeles, California, {USA}},
  pages        = {137--138},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/286498.286582},
  doi          = {10.1145/286498.286582},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB98.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB98a,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  editor       = {Clare{-}Marie Karat and
                  Arnold M. Lund},
  title        = {Contextual design: using customer work models to drive systems design},
  booktitle    = {{CHI} 98 Conference Summary on Human Factors in Computing Systems,
                  {CHI} '98, Los Angeles, California, {USA}},
  pages        = {149--150},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/286498.286629},
  doi          = {10.1145/286498.286629},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB98a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB98b,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  editor       = {Clare{-}Marie Karat and
                  Arnold M. Lund},
  title        = {{SIG} on contextual techniques: real life experience with contextual
                  techniques},
  booktitle    = {{CHI} 98 Conference Summary on Human Factors in Computing Systems,
                  {CHI} '98, Los Angeles, California, {USA}},
  pages        = {379},
  publisher    = {{ACM}},
  year         = {1998},
  url          = {https://doi.org/10.1145/286498.286845},
  doi          = {10.1145/286498.286845},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB98b.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB97,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  editor       = {Alan Edwards and
                  Steven Pemberton},
  title        = {{SIG} on Contextual Techniques: Seeing Design Implications in Data},
  booktitle    = {Human Factors in Computing Systems, {CHI} '97: Looking to the Future,
                  Extended Abstracts, Atlanta, Georgia, USA, March 22-27, 1997},
  pages        = {136},
  publisher    = {{ACM}},
  year         = {1997},
  url          = {https://doi.org/10.1145/1120212.1120308},
  doi          = {10.1145/1120212.1120308},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB97a,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  editor       = {Alan Edwards and
                  Steven Pemberton},
  title        = {Getting Started on a Contextual Project},
  booktitle    = {Human Factors in Computing Systems, {CHI} '97: Looking to the Future,
                  Extended Abstracts, Atlanta, Georgia, USA, March 22-27, 1997},
  pages        = {164--165},
  publisher    = {{ACM}},
  year         = {1997},
  url          = {https://doi.org/10.1145/1120212.1120324},
  doi          = {10.1145/1120212.1120324},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB97a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB97b,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  editor       = {Alan Edwards and
                  Steven Pemberton},
  title        = {Contextual Design: Using Customer Work Models to Drive Systems Design},
  booktitle    = {Human Factors in Computing Systems, {CHI} '97: Looking to the Future,
                  Extended Abstracts, Atlanta, Georgia, USA, March 22-27, 1997},
  pages        = {184--185},
  publisher    = {{ACM}},
  year         = {1997},
  url          = {https://doi.org/10.1145/1120212.1120334},
  doi          = {10.1145/1120212.1120334},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB97b.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/interactions/BeyerH96,
  author       = {Hugh R. Beyer and
                  Karen Holtzblatt},
  title        = {Contextual techniques starter kit},
  journal      = {Interactions},
  volume       = {3},
  number       = {6},
  pages        = {44--50},
  year         = {1996},
  url          = {https://doi.org/10.1145/242485.242504},
  doi          = {10.1145/242485.242504},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/interactions/BeyerH96.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB96,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  editor       = {Michael J. Tauber},
  title        = {Getting started with contextual techniques},
  booktitle    = {Conference on Human Factors in Computing Systems: Common Ground, {CHI}
                  '96, Vancouver, BC, Canada, April 13-18, 1996, Conference Companion},
  pages        = {320},
  publisher    = {{ACM}},
  year         = {1996},
  url          = {https://doi.org/10.1145/257089.257344},
  doi          = {10.1145/257089.257344},
  timestamp    = {Thu, 10 Jun 2021 16:47:12 +0200},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB96.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB96a,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  editor       = {Michael J. Tauber},
  title        = {Contextual design: using customer work models to drive systems design},
  booktitle    = {Conference on Human Factors in Computing Systems: Common Ground, {CHI}
                  '96, Vancouver, BC, Canada, April 13-18, 1996, Conference Companion},
  pages        = {373--374},
  publisher    = {{ACM}},
  year         = {1996},
  url          = {https://doi.org/10.1145/257089.257379},
  doi          = {10.1145/257089.257379},
  timestamp    = {Thu, 10 Jun 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB96a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cacm/HoltzblattB95,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  title        = {Requirements Gathering: The Human Factors - Introduction to the Special
                  Section},
  journal      = {Commun. {ACM}},
  volume       = {38},
  number       = {5},
  pages        = {30--32},
  year         = {1995},
  timestamp    = {Thu, 20 Nov 2003 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/cacm/HoltzblattB95.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cacm/BeyerH95,
  author       = {Hugh R. Beyer and
                  Karen Holtzblatt},
  title        = {Apprenticing with the Customer},
  journal      = {Commun. {ACM}},
  volume       = {38},
  number       = {5},
  pages        = {45--52},
  year         = {1995},
  url          = {https://doi.org/10.1145/203356.203365},
  doi          = {10.1145/203356.203365},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/cacm/BeyerH95.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB95,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  editor       = {Jim Miller and
                  Irvin R. Katz and
                  Robert L. Mack and
                  Linn Marks},
  title        = {Contextual techniques: handling the organization},
  booktitle    = {Human Factors in Computing Systems, {CHI} '95 Conference Companion:
                  Mosaic of Creativity, Denver, Colorado, USA, May 7-11, 1995},
  pages        = {331},
  publisher    = {{ACM}},
  year         = {1995},
  url          = {https://doi.org/10.1145/223355.223700},
  doi          = {10.1145/223355.223700},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB95.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/HoltzblattB95a,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  editor       = {Jim Miller and
                  Irvin R. Katz and
                  Robert L. Mack and
                  Linn Marks},
  title        = {Contextual design: using customer work models to drive system design
                  (abstract)},
  booktitle    = {Human Factors in Computing Systems, {CHI} '95 Conference Companion:
                  Mosaic of Creativity, Denver, Colorado, USA, May 7-11, 1995},
  pages        = {391--392},
  publisher    = {{ACM}},
  year         = {1995},
  url          = {https://doi.org/10.1145/223355.223737},
  doi          = {10.1145/223355.223737},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/HoltzblattB95a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/interactions/Holtzblatt94,
  author       = {Karen Holtzblatt},
  title        = {If we're a team why don't we act like one?},
  journal      = {Interactions},
  volume       = {1},
  number       = {3},
  pages        = {17--20},
  year         = {1994},
  url          = {https://doi.org/10.1145/182966.182968},
  doi          = {10.1145/182966.182968},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/interactions/Holtzblatt94.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/software/BeerH94,
  author       = {Hugh R. Beyer and
                  Karen Holtzblatt},
  title        = {Calling Down the Lightning},
  journal      = {{IEEE} Softw.},
  volume       = {11},
  number       = {5},
  pages        = {106--107},
  year         = {1994},
  url          = {https://doi.org/10.1109/52.311072},
  doi          = {10.1109/52.311072},
  timestamp    = {Mon, 08 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/software/BeerH94.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/Holtzblatt94,
  author       = {Karen Holtzblatt},
  editor       = {Catherine Plaisant},
  title        = {War stories and experience designing with contextual techniques},
  booktitle    = {Conference on Human Factors in Computing Systems, {CHI} 1994, Boston,
                  Massachusetts, USA, April 24-28, 1994, Conference Companion},
  pages        = {343},
  publisher    = {{ACM}},
  year         = {1994},
  url          = {https://doi.org/10.1145/259963.260428},
  doi          = {10.1145/259963.260428},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/Holtzblatt94.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/cacm/HoltzblattB93,
  author       = {Karen Holtzblatt and
                  Hugh R. Beyer},
  title        = {Making Customer-Centered Design Work for Teams},
  journal      = {Commun. {ACM}},
  volume       = {36},
  number       = {10},
  pages        = {92--103},
  year         = {1993},
  url          = {https://doi.org/10.1145/163430.164050},
  doi          = {10.1145/163430.164050},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/cacm/HoltzblattB93.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/chi/WixonHK90,
  author       = {Dennis R. Wixon and
                  Karen Holtzblatt and
                  Stephen Knox},
  editor       = {Jane Carrasco Chew and
                  John A. Whiteside},
  title        = {Contextual design: an emergent view of system design},
  booktitle    = {Conference on Human Factors in Computing Systems, {CHI} 1990, Seattle,
                  WA, USA, April 1-5, 1990, Proceedings},
  pages        = {329--336},
  publisher    = {{ACM}},
  year         = {1990},
  url          = {https://doi.org/10.1145/97243.97304},
  doi          = {10.1145/97243.97304},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/WixonHK90.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/sigchi/HoltzblattJG88,
  author       = {Karen Holtzblatt and
                  Sandy Jones and
                  Michael Good},
  title        = {Articulating the experience of transparency: an example of field research
                  techniques},
  journal      = {{ACM} {SIGCHI} Bull.},
  volume       = {20},
  number       = {2},
  pages        = {45--47},
  year         = {1988},
  url          = {https://doi.org/10.1145/54386.54402},
  doi          = {10.1145/54386.54402},
  timestamp    = {Thu, 15 Jul 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/sigchi/HoltzblattJG88.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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