Volume 16, Number 1, 2000

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  Kenneth L. Kraemer, Jason L. Dedrick, Sandra Yamashiro: Refining and Extending the Business Model with Information Technology: Dell Computer Corporation. 5-21
• 
  Hyun-Oh Yoo, Bella Mody: Predictors of Downsizing in the U.S. Local Telephone Industry. 23-33
• 
  Mitchell L. Moss, Anthony M. Townsend: The Internet Backbone and the American Metropolis. 35-47
• 
  Martin Higgins: Divergent Messages in a Converging World. 49-63
• 
  Valerie Frissen: ICTs in the Rush Hour of Life. 65-75
• 
  Rubin Patterson, Ernest J. Wilson III: New IT and Social Inequality: resetting the research and Policy Agenda. 77-86

• 
  Cheryl Knott Malone: Gateways to Knowledge: The Role of Academic Libraries in Teaching, Learning, and Research, edited by L. Dowler.

Volume 16, Number 2, 2000

• 
  Gerard Goggin, Christopher Newell: An End to Disabling Policies?: Towards Enlightened Universal Service. 127-133
• 
  Harmeet S. Sawhney: Universal Service: Separating the Grain of Truth from the Proverbial Chaff. 161-164
• 
  Eli Skogerbø, Tanja Storsul: Prospects for Expanded Universal Service in Europe: The Cases of Denmark, the Netherlands, and Norway. 135-146
• 
  François Bar, Annemarie Munk Riis: Tapping User-Driven Innovation: A New Rationale for Universal Service. 99-108
• 
  Leah A. Lievrouw: The Information Environment and Universal Service. 155-159
• 
  P. B. Schechter: Using Cost Proxy Models with Census Bureau Data To Evaluate Universal Service Funding Options. 109-116
• 
  Sharon Strover: The First Mile. 151-154
• 
  Sharon Eisner Gillett: Universal Service: Defining the Policy Goal in the Age of the Internet. 147-149
• 
  Paschal Preston, Roderick Flynn: Rethinking Universal Service: Citizenship, Consumption Norms and the Telephone. 91-98
• 
  Jörge Reina Schement, Scott C. Forbes: Identifying Temporary and Permanent Gaps in Universal Service. 117-126

Volume 16, Number 3, 2000

• 
  Lucas D. Introna, Helen Nissenbaum: Shaping the Web: Why the Politics of Search Engines Matters. 169-185
• 
  Elke Duncker: How 'LINCs' Were Made: Alignment and Exclusion in American Medical Informatics. 187-199
• 
  Kevin Crowston, Marie Williams: Reproduced and Emergent Genres of Communication on the World Wide Web. 201-215
• 
  Rob Kling: Learning about Information Technologies and Social Change: The Contribution of Social Informatics. 217-232

• 
  Richard O. Mason: Seeing Like a State: How Certain Schemes to Improve the Human Condition Have Failed, by James C. Scott. New Haven: Yale University Press, 1998. 233-239

• 
  Eric Higgs, Sundeep Sahay: Holding on to Reality: The Nature of Information at the Turn of the Millenium, by Albert Borgmann . University of Chicago Press, 1999. 241-243
• 
  Felix Stalder: Pandora's Hope. Essays on the Reality of Science Studies, by Bruno Latour. Cambridge, MA, London, UK: Harvard University Press, 1999.
• 
  Holly Crawford: Information Ecologies: Using Technology with Heart, by Bonnie A. Nardi and Vicki L. O'Day. Cambridge, MA, MIT Press, 1999.

Volume 16, Number 4, 2000

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  Jarle Brosveet, Knut H. Sorensen: Fishing for Fun and Profit? National Domestication of Multimedia: The Case of Norway. 263-276
• 
  Birgit Jaeger, Roger Slack, Robin Williams: Europe Experiments with Multimedia: An Overview of Social Experiments and Trials. 277-301
• 
  Derek William Nicoll: Users as Currency: Technology and Marketing Trials As Naturalistic Environments. 303-310
• 
  Andrew Curry: Learning the Lessons of Videoway: The Corporates Economy of New Media Trials. 311-318
• 
  Volker Schneider: Evolution in Cyberspace: The Adaptation of National Videotext Systems to the Internet. 319-328

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