E. M. Gray, W. L. Smith: On the limitations of software process assessment and the recognition of a required re-orientation for global process improvement.
21-34
Judith Barnard: A new reusability metric for object-oriented software.
35-50
Franz D. Garsombke, H. Perrin Garsombke: The Impact of Vaporware, Reliable Software, Vendor Dependence and Fulfilled Promises on Customers' Perceptions/Experiences and Vendor Reputation.
149-173
F. Ammar-Boudjelal, Jean-Yves Lafaye, Georges Louis: Evaluating, comparing and improving the quality of system structure during the specification process. Application example with SDL.
195-222